Verification criteria
All verified providers must meet these standards
Business identity confirmed
We verify business registration, primary contact information, and authorised representative details.
Complete profile details
Verified providers maintain up-to-date service information, capacity details, and contact information.
Response time commitment
Verified providers commit to responding to inquiries within 24 hours during business days.
Service quality standards
Providers demonstrate active care services and maintain positive feedback from families and planners.
Ongoing compliance
Verification is reviewed regularly to ensure providers continue meeting programme standards.
Privacy & security
Verified providers agree to handle all inquiries with appropriate privacy and security protocols.
Benefits for families & planners
Move forward with confidence knowing providers are verified
Connect with responsive providers who prioritise timely communication
Access complete and up-to-date service information
Trust that providers meet quality and compliance standards
Benefits for providers
Stand out with a Verified badge on your profile
Featured weekly spotlight opportunity
Build trust with families and discharge planners
Priority placement in search results
Verification standards by provider type
While all verified providers meet core standards, specific requirements may vary slightly by provider type (retirement residence vs. home care / live-in care) to reflect the unique nature of their services.
Questions about verification? Contact our team