Terms Of Service | Respite Request

1. Introduction

1.1 About Us

These Terms of Service ("Terms") are a legal agreement between you and Respite Request Inc. ("Respite Request," "we," "us," or "our"), a Canadian corporation. We operate the Respite Request platform and website (www.respiterequest.com), as well as Navelder, an AI-powered concierge and marketplace product.

Navelder is a product of Respite Request Inc. and is presented as "Navelder, powered by Respite Request." Throughout these Terms, references to "the Service," "our platform," or "the services" include both the Respite Request website and the Navelder product, as well as any related applications, tools, features, or content we provide.

1.2 Agreement to Terms

By accessing or using any part of our Service—including browsing our website, creating an account, sending inquiries, listing provider services, or using Navelder's AI-assisted features—you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

1.3 Additional Terms

Certain features of the Service may be subject to additional terms or guidelines. If there is a conflict between these Terms and any additional terms, the additional terms will govern for that specific feature.

2. Who May Use the Services

2.1 Eligibility

To use our Service, you must:

Be at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater;
Have the legal capacity to enter into a binding agreement;
Not be prohibited from using the Service under applicable laws.

If you are using the Service on behalf of an organization (such as a hospital, retirement residence, or home care agency), you represent that you have the authority to bind that organization to these Terms.

2.2 Compliance with Laws

You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and professional standards in your jurisdiction. We do not guarantee that the Service is appropriate or available for use in every location.

3. Description of the Services

3.1 What We Offer

Respite Request and Navelder provide an online platform that connects:

Family caregivers and seniors looking for respite care, trial stays, and senior living options;
Hospital discharge planners and care coordinators seeking to identify suitable care options for patients;
Retirement residences, senior living communities, home support providers, and related service providers who wish to reach potential clients.

Our services include:

A searchable directory and marketplace of providers;
Navelder's AI-assisted concierge experience, which helps users explore options, understand care types, and formulate inquiries;
Tools to send structured inquiries and messages to providers;
Event listings and RSVP functionality (such as open houses and caregiver education sessions);
Informational content, including blog posts and city guides.

3.2 Important Limitations

We do not provide medical, legal, or financial advice. The information and tools available through our Service are for general informational and convenience purposes only. They are not a substitute for professional advice from qualified healthcare providers, lawyers, financial advisors, or other professionals.

We do not guarantee any provider or outcome. We do not endorse, certify, or guarantee the quality, safety, suitability, availability, or legality of any provider, service, or listing on our platform. All decisions about care—including whether to engage a particular provider—are made solely between you and the provider. You are responsible for conducting your own due diligence.

We are not a party to transactions between users and providers. Any agreement, contract, or arrangement you enter into with a provider is strictly between you and that provider. We are not responsible for any disputes, claims, or issues arising from such arrangements.

4. Provider Listings and Content

4.1 Provider Responsibilities

If you are a provider listing services on our platform, you are solely responsible for:

The accuracy, completeness, and legality of your listing content, including descriptions, photos, pricing, availability, credentials, and claims;
Keeping your listing information current and updating it promptly when circumstances change;
Complying with all applicable laws, regulations, licensing requirements, and professional standards.

You represent and warrant that all information you provide is truthful and not misleading.

4.2 Our Rights Regarding Listings

We reserve the right, at our sole discretion, to:

Review, edit, remove, or refuse to publish any listing or content that we believe violates these Terms, our policies, or applicable laws;
Remove listings that appear to be inactive, inaccurate, or misleading;
Prioritize, rank, or display listings in any manner we choose.

We do not guarantee that any particular provider will be displayed, that search results will be exhaustive, or that any specific ranking or placement will be maintained.

4.3 No Exhaustive Directory

Our platform does not include every provider in a given area. The absence of a provider from our directory does not indicate anything about that provider's quality or legitimacy. Conversely, inclusion in our directory does not constitute an endorsement.

5. User Accounts

5.1 Account Creation

Some features of our Service require you to create an account. When you do so, you agree to:

Provide accurate, current, and complete information;
Keep your login credentials confidential and secure;
Promptly update your account information if it changes;
Notify us immediately if you suspect unauthorized access to your account.

You are responsible for all activity that occurs under your account.

5.2 Prohibited Conduct

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms;
Misrepresent your identity, qualifications, or affiliation with any person or organization;
Submit false, misleading, or fraudulent information;
Harass, abuse, threaten, or harm other users, providers, or our staff;
Scrape, crawl, or use automated tools to access the Service without our express written permission;
Attempt to interfere with, disrupt, or compromise the security or integrity of the Service;
Use the Service to send spam, unsolicited messages, or unauthorized advertising;
Infringe on the intellectual property rights of others;
Resell, redistribute, or commercially exploit the Service without authorization;
Reverse engineer, decompile, disassemble, or attempt to derive or replicate the platform's workflows, algorithms, matching methodologies, ranking logic, AI orchestration, system design, or underlying technology;
Use access to the Service, including outputs, analytics, or dashboards, for competitive research, benchmarking, intelligence-gathering, or the development of competing products or services;
Access or use the Service for the purpose of evaluating, studying, or analyzing it on behalf of a competitor or prospective competitor;
Copy, reproduce, or extract substantial portions of the Service's content, structure, or data for purposes other than your legitimate internal use.

You acknowledge that verified access or account credentials do not grant permission to engage in any of the prohibited activities listed above. Access is strictly for the intended operational use of the Service as described in these Terms.

5.3 Verified Accounts and Conditional Access

Verified provider accounts, discharge planner portals, and premium or enhanced access levels are granted at our discretion and remain conditional, limited, and revocable. Such access is provided solely to enable legitimate operational use of the Service and does not grant any broader rights to platform technology, outputs, or proprietary information.

We may monitor usage patterns, access logs, and account activity to detect misuse, unauthorized scraping, data extraction, competitive analysis, or other violations of these Terms. Monitoring may occur without prior notice and does not require user consent beyond your acceptance of these Terms.

5.4 Suspension and Termination

We may suspend or terminate your account, revoke verified status, or restrict your access to the Service, at any time and for any reason, including if we reasonably believe you have violated these Terms. We will attempt to provide notice where practicable, but we are not obligated to do so in cases involving fraud, abuse, competitive misuse, reverse engineering attempts, data scraping, or legal risk.

In the event of a violation involving misuse of Platform Outputs, reverse engineering, or competitive intelligence activities, we reserve the right to pursue all available legal remedies, including injunctive relief and monetary damages, without prior notice or opportunity to cure.

6. Communications and Inquiries

6.1 Messages Through the Platform

When you send messages, inquiries, or RSVPs through our platform, you understand that:

These communications are facilitated by our Service and are not private medical records or privileged communications;
We may access, view, store, and process the content of messages as necessary to operate the Service, improve quality, ensure safety, detect fraud, and comply with legal obligations;
Providers who receive your messages may respond to you directly, and we are not responsible for their responses or lack thereof.

6.2 Your Responsibilities

You are responsible for the information you share through the Service. We encourage you to:

Share only the information necessary to accomplish your purpose;
Avoid submitting highly sensitive personal information (such as detailed medical diagnoses, Social Insurance Numbers, or financial account details) unless strictly required and through appropriate secure channels;
Exercise caution and good judgment in all communications.

6.3 Service Communications

By using the Service, you agree to receive service-related communications from us, including account notifications, security alerts, and updates about features you use. You may also receive promotional communications where permitted, with the option to unsubscribe.

7. AI and Automation (Navelder)

7.1 How Navelder Works

Navelder uses artificial intelligence, machine learning models, and automation to help users explore options, understand care types, and formulate inquiries. Navelder may provide suggestions, summaries, or information based on your inputs and the data available to it.

7.2 Limitations of AI

You acknowledge and agree that:

AI-generated suggestions and responses may not be complete, current, or perfectly accurate;
Navelder does not have access to all relevant information and cannot account for every personal circumstance;
Navelder's output is not a substitute for professional advice from qualified healthcare providers, lawyers, financial advisors, or other professionals;
You must use your own judgment and verify important information independently before making decisions.

7.3 No Warranty

We do not warrant that Navelder will be error-free, uninterrupted, or suitable for any particular purpose. AI technology is evolving, and outputs may occasionally be unexpected or incorrect. You use Navelder at your own risk.

8. Payment and Subscriptions (For Providers)

8.1 Fees

Certain features of the Service may require payment, including subscription plans or listing fees for providers. Current pricing and payment terms will be disclosed before you commit to any paid service.

8.2 Billing and Refunds

By subscribing to a paid plan, you authorize us to charge the payment method you provide on a recurring basis until you cancel. Fees are generally non-refundable except where required by applicable law.

8.3 Changes to Pricing

We may change our pricing from time to time. We will provide reasonable advance notice of any material price changes. Your continued use of paid features after the new pricing takes effect constitutes your acceptance of the updated pricing.

8.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing period, and you will retain access until that time. You are responsible for cancelling if you no longer wish to be billed.

9. Intellectual Property

9.1 Our Intellectual Property

Respite Request Inc. owns or licenses all rights in the Service, including the Respite Request and Navelder names, logos, trademarks, website design, software, content we create, and underlying technology. You may not use our trademarks, logos, or branding without our prior written permission.

The Service's proprietary elements include, without limitation: platform structure and architecture, workflows, user interfaces, ranking and matching logic, AI orchestration and prompt engineering, recommendation algorithms, data models, analytics methodologies, and all associated intellectual property. These elements remain our exclusive property regardless of whether they are visible to users or produce outputs accessible through your account.

No license, express or implied, is granted to you to study, analyze, reverse engineer, or replicate any aspect of the Service's internal design, logic, or methodologies. Access to the Service does not confer any rights to the underlying technology or system architecture.

9.2 Your Content

You retain ownership of any content you submit to the Service (such as listings, messages, or profile information). By submitting content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, modify, and distribute that content as necessary to operate and promote the Service.

You represent that you have all necessary rights to the content you submit and that it does not infringe on the rights of any third party.

9.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, we may use them without any obligation to compensate you.

10. Use of Platform Outputs and Analytics

10.1 Definition of Platform Outputs

"Platform Outputs" means any and all data, analytics, dashboards, rankings, recommendations, reports, visualizations, exports, AI-generated responses, match scores, visibility metrics, comparative insights, derived intelligence, and any other information or materials generated by or through the Service and made available to you through your account or use of the Service.

10.2 Permitted Use

Platform Outputs are provided solely for your internal operational purposes in connection with your authorized use of the Service. If you are a verified provider, you may use Platform Outputs to manage your listing, respond to inquiries, and understand your performance on the platform. If you are a discharge planner or caregiver, you may use Platform Outputs to identify and evaluate care options for the individuals you serve.

10.3 Prohibited Uses of Platform Outputs

You agree not to:

Redistribute, publish, disclose, share, or make Platform Outputs available to any third party, except as strictly necessary to fulfill your operational role (e.g., sharing a specific recommendation with a patient's family);
Use Platform Outputs for competitive intelligence, market research, benchmarking studies, or product development purposes;
Aggregate, analyze, or process Platform Outputs to replicate, approximate, or reverse-engineer the Service's algorithms, methodologies, or ranking systems;
Resell, sublicense, or commercialize Platform Outputs in any form;
Use Platform Outputs to build, train, or enhance a competing service or product.

10.4 Ownership and Proprietary Nature

Platform Outputs remain the proprietary property of Respite Request Inc. and are protected by intellectual property laws. They are licensed to you on a limited, non-exclusive, non-transferable, revocable basis for the permitted uses described above. Platform Outputs do not constitute "your data" or user-owned data products.

10.5 Revocation of Access

We reserve the right to revoke or limit your access to Platform Outputs at any time if we determine, in our sole discretion, that you have violated these Terms or misused such outputs.

11. Disclaimers and Limitation of Liability

11.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

We do not warrant or guarantee:

The accuracy, reliability, or completeness of any information or content on the Service;
The quality, safety, legality, or suitability of any provider or service listed on the platform;
That the Service will meet your requirements or expectations;
That any errors or defects will be corrected.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESPITE REQUEST INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

11.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the fullest extent permitted by applicable law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Respite Request Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service;
Your violation of these Terms;
Your violation of any applicable law or regulation;
Your infringement of any third-party rights;
Any content you submit to the Service;
Any dispute between you and a provider or other user.

13. Third-Party Services and Links

13.1 External Links

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or availability of any third-party sites or services.

13.2 Third-Party Integrations

We may use third-party service providers to help operate the Service (such as hosting, analytics, or payment processing). Your use of the Service may be subject to the terms and policies of these third parties.

13.3 No Endorsement

A link to or integration with a third party does not constitute our endorsement of that third party or its products or services.

14. Changes to the Services and Terms

14.1 Changes to the Service

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14.2 Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on our website, updating the "Last Updated" date, and, where appropriate, notifying you by email or through the Service.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2 Dispute Resolution

Before initiating any formal legal action, you agree to contact us at legal@respiterequest.com to attempt to resolve the dispute informally. We will make reasonable efforts to address your concerns.

If we are unable to resolve the dispute informally within thirty (30) days, either party may pursue legal remedies in the courts of competent jurisdiction located in the Province of Ontario, Canada. You consent to the exclusive jurisdiction of such courts.

15.3 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and Respite Request Inc. regarding the Service.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Respite Request Inc.

17. Contact Information

If you have any questions about these Terms, please contact us:

Respite Request Inc.
Email: legal@respiterequest.com
General Inquiries: info@respiterequest.com